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Adirondack Guitar has partnered with Route to provide package protection and tracking to all our customers free of charge.  Traditionally, we would insure shipments through the Carrier (FedEx, USPS or DHL) but we often found ourselves waiting weeks to get answers only to make any shipping issue a miserable experience for both you and us.  

With Route, we now have a partner with automated claims processing for a majority of cases and fast handling of anything that falls outside of instant decisions.  We feel this will provide you a faster, easier experience in replacing or refunding any issues that may occur.  Below is some additional information to help you answer any questions you may have.